Return and claim

§ 6 Return and claim

6.1 The customer has the right to return the goods within 10 working days from receiving them, without giving any reason within the meaning of the Act of 2 March 2000 on the protection of some consumer rights and liability for damage caused by a dangerous product. (Ustawa z dnia 2 marca 2000 r. o ochronie niektorych praw konsumentow oraz o odpowiedzialnosci za szkodę wyrzadzona przez produkt niebezpieczny „Dz. U. z dnia 31 marca 2000 r.”)

6.2 Goods must be returned in full kit, original packaging and with intact tag, receipt or invoice. Goods cannot have signs of use.

6.3 In the case described in paragraph 6.2, the customer receives the amount equal to the product value within 14 days of receiving the return by Zloto - Orla. Shipment costs are covered by the customer.

6.4 The goods must be accompanied by a written statement of withdrawal from the sale - purchase agreement.

6.5 The return shall not include goods ordered on special request, closely related to the purchaser, for example - containing an engraving.

6.7 In case of return of jewellery with precious stones or pearls, the act of return must be preceded by a study conducted by an expert – gemmologist and by his favourable opinion.

6.8 Under current law the customer has two years to claim the goods in the event of a product defect.

6.9 Claim should be sent to Zloto – Orla headquarters with a note “Claim - online store”.

6.10 Together with the claimed goods customer should attach the claim form and a photocopy of receipt or invoice.

6.11 The cost of delivering the claimed goods is covered by the customer.

6.12 Reply to the claim is provided within 14 days from the date of claimed goods delivery to the Zloto – Orla store.

6.13 In the event of defects resulting from improper manufacture, repair costs are covered by the Zloto – Orla store, but in case of damages (damages due to the customer’s fault or due to random events that occur during use, such as mechanical damage, scratches and bends) our employee will contact the customer to inform of any repair costs.

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